Delivery

Delivery of your new product is done fast and safely at Eonian Care.

Eonian Care will make every effort to ensure your purchase is dispatched from our warehouse in Sydney within 1 to 2 working days to the address specified during the purchase process. However, in some rare cases it may take longer.

 

For your convenience, we’ll deliver via Australia Post eParcel anywhere within Australia. Orders are processed for delivery by Australia Post on working days only (Monday through Friday, excluding public holidays). Orders placed on Friday, Saturday, Sunday and Public Holidays will be shipped within the next 2 business days.

 

Once you receive shipping confirmation via email the following chart can be used to calculate expected delivery timeframes.

Australia

Auspost Standard (3-7 Business Days) – FREE
Auspost Express (1-3 Business Days) – $10.99

International Shipping

All products can ship worldwide and tracking number is provided. Express shipping is not available.

 

CountryCostDelivery times (business days)
New Zealand102-7
United States

60

3 – 10
Canada603 – 10
Asia20 3 – 8
United Kingdom603-10

Europe

60

3 – 10

   
Rest of the world

60

5 – 15

By utilising Australia Post Safe Drop Service (‘SERVICE’) you agree that: 

You are aware of the risk of utilising the Service and agree that other delivery options were available to you at the time of order.

 

Australia Post will not obtain or require your signature on delivery of your parcel, and that it may leave parcels at your delivery address, either in the delivery location requested by you or some other safe location selected at Australia Post’s sole discretion, without obtaining a signature from any person; and, if your parcel is delivered in the manner described in paragraph above, the parcel will be deemed to have been delivered at the time the parcel is scanned as delivered and left at the delivery address.

 

To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
          A. where it is left at the delivery address in any location as requested pursuant to this Service;
          B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
          C. where it is not left at the delivery address, and requires collection from a Post Office.

Changes to your order

Once your order is dispatched, unfortunately you cannot make any changes. If you would like to change your order after it has been received, we can accept returns on goods that are unopened within 30 days of purchase. However we are not responsible for the return postage. Please refer to our Returns Policy here.

Contact us

If you have any questions about delivery, please get in touch via our contact form. During business hours you can also contact us via customerservice@eoniancare.com.au